At Outqr, we are committed to protecting the privacy and data security of both vendors and customers who use our platform. This Vendor Customer Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to safeguard your data. By using our services, you agree to the practices described in this policy.

Information We Collect

Vendor Information

When you register as a vendor on Outqr, we collect personal and business information to provide and improve our services. This includes:

• Personal Information: Name, email address, phone number, and other contact details.
• Business Information: Store name, products or services listed, business address, and payment details.
• Account Data: Login credentials and account activity related to order management, product listings, and financial transactions.

Customer Information

When customers place orders or interact with vendors through Outqr, we collect the following data:

• Personal Information: Name, shipping address, email, and contact number.
• Order Details: Products or services purchased, transaction history, payment details, and delivery preferences.

How We Use Your Information

We use the information we collect to provide, maintain, and enhance our services. Specifically:

For Vendors:

• To facilitate vendor account setup, management, and transactions.
• To provide tools for order management, product listings, and customer interaction.
• To process payments and issue refunds.
• To communicate with vendors about their account, orders, or platform updates.

For Customers:

• To process customer orders and ensure seamless delivery.
• To enable communication between vendors and customers for order updates or inquiries.
• To process payments and refunds as requested by customers.

Sharing Your Information

We do not sell or rent personal information to third parties. However, we may share your information in the following situations:

• With Third-Party Service Providers: We may use trusted third parties to provide certain services, such as payment processing, data analytics, and email communications. These third parties are only given the information they need to perform their services and are contractually obligated to protect your data.
• For Legal Purposes: We may disclose your information if required by law or in response to valid legal processes, such as a subpoena, court order, or government investigation.
• Business Transfers: If Outqr undergoes a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction./li>

Data Security

At Outqr, we take data security seriously. We implement industry-standard measures to protect your personal and business data from unauthorized access, disclosure, or misuse. These measures include:

• Encryption: Sensitive information such as payment details is encrypted during transmission using Secure Socket Layer (SSL) technology.
• Access Control: Access to personal data is restricted to authorized personnel only.
• Regular Security Audits: We regularly review our security protocols and update them as necessary to ensure the highest level of protection.

Data Retention

We retain your data for as long as necessary to fulfill the purposes outlined in this policy, such as providing you with services or complying with legal obligations. Vendor account information, transaction records, and customer order details will be stored for audit and compliance purposes, even after an account is closed.

Your Privacy Rights

Depending on your location, you may have certain privacy rights under applicable data protection laws. These may include:

• Right to Access: You may request access to the personal data we hold about you.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete information.
• Right to Deletion: You may request that we delete your personal data, subject to certain legal limitations.
• Right to Data Portability: You can request a copy of your personal data in a structured, machine-readable format.
• Right to Restrict Processing: You can ask us to limit how we use your data.
• Right to Object: You have the right to object to the processing of your data for certain purposes, such as marketing communications.

To exercise any of these rights, please contact us at care@outqr.com. We may request additional information to verify your identity before fulfilling your request.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on Outqr. Cookies allow us to:

• Keep vendors and customers logged into their accounts.
• Track user activity and performance metrics for analytics purposes.
• Store preferences and personalize the experience based on user interactions.

You can manage or disable cookies through your browser settings. However, please note that some features of our platform may not function properly if cookies are disabled. For more information, please review our Cookie Policy.

Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage vendors and customers to review the privacy policies of third-party sites before providing any personal information.

Children's Privacy

Outqr does not knowingly collect or store personal information from individuals under the age of 18. If we become aware that a child has provided us with personal information, we will take steps to delete the information immediately.

Changes to This Privacy Policy

We may update this Vendor Customer Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will take effect immediately. We encourage you to review this page regularly to stay informed of any updates.